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We hope that you will be completely satisfied with your purchase but if you are not 100% happy we do have a 14-day returns policy.

Simply email to request a returns form, quoting your original order number and the reason for the return. We will email you a returns form which you need to complete and enclose with the garment in its original packaging.

Unfortunately, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a tracked delivery service that insures you for the value of the goods as we cannot be held responsible for lost or damaged garments in transit.  The cost of returning the item to us is also your responsibility.

Once the goods have been received we will process your refund excluding the delivery cost. Please be aware that refunds can take up to 7 days to show in your bank account.

Bailey & Buetow reserve the right to refuse a refund if a return is received outside of the 14-day returns period, does not include the hangtags, or is not in a re-sellable condition. Failure to comply with these requirements will result in the goods being sent back to you.

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